Practice Policies

Confidentiality

The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.

Freedom of information

The practice produces a complete guide to the information routinely made available to the public by our GPs. A copy of this guide is available from reception.

Patient charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception.

For further information on any of our policies, please contact the practice manager.

Disability and discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs.  We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

Race relations

The Practice is committed to racial equality. Inproper discrimination on the basis of colour, race, nationality, ethnic or national origins, or religion is unacceptable as is any racial abusive or insulting language or behaviour on the behalf of any member of staff or patient, and neither will be tolerated.

Violent and Abusive Patients

The Practice has a Zero tolerance policy on Violence and Abuse against Practice Staff. If a person is Violent or Abusive they will be removed from the Practice List.

Abusive patients will be removed from the premises by the Police, if necessary.