New Appointment booking system – from 19/05/2026

A positive change is coming to our practice. We are launching Smart Triage – a new and quicker way to book appointments and send requests to the practice. We plan to start using it from 19/05/2026. For most people, it will be the fastest way to get an appointment.

Smart Triage will help us respond faster, make sure we see people with the greatest need first, and free up our GPs to spend more time caring for patients and less on admin. It’s designed mainly for new health problems, though you can also use it for simple admin requests like a sick/fit note.

Using it is simple. You’ll fill in an online form, that takes about three and a half minutes to complete. (For those without online access, our phone lines will be available as normal and one of our reception team will complete the form with you over the telephone.) Based on your answers, Smart Triage will guide you to the right appointment.

Note that Smart Triage is a proven, NHS-assured system that keeps your information secure.

What do I need to do now? Please check that we have the right email address on your medical record. You’ll need this to use the system. If you have recently given the practice your updated email address this will of been updated. If you’re not sure, you can update your details via the NHS app, or here.

A link to access Rapid Health from your device will be sent out to all patients on Monday 18th May 2026, this will also be accessible via our website appointment page.

Please click this link to watch a video explaining our new patient booking system.